Book your villa for a Koh Samui holiday

Cancellation — the plain version

• — If you cancel 60 or more days before arrival, 90% of what you have paid toward the stay comes back (a 10% handling fee is retained). 30–59 days before: 50% comes back. Under 30 days: payments toward the stay are not refunded.
• — The refundable security deposit is not part of the price and always comes back in full, whenever you cancel. We never invoice you beyond what you have already paid and never send debt collectors.
• — If we manage to re-let your villa for your dates, we refund you for the nights we sell — we do not get paid twice for the same night. You do not have to ask; we check and refund on our own.
• — Serious illness, injury, a death in the family or a visa refusal: send us the document and you get the deposit back in full, or a new date — your choice.
• — If we ever cancel on you, you get 100% back, whenever it happens and whatever the reason.

Accommodation booked for specific dates is exempt from the 14-day right of withdrawal under EU consumer law — which is why the dates above are what matters.