Harmony Life One — Koh Samui
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Booking Terms and Conditions

Harmony Life Samui Co. LTD · 23/573, Moo 4, Bo Phut Subdistrict, Koh Samui 84320, Surat Thani Province, Thailand · Tax ID 0845567021090 · +66 80 876 8276 · hello@harmonylife.asia

Booking Terms and Conditions

Harmony Life One — private pool villas, Bo Phut, Koh Samui, Thailand

Effective from 12 August 2026 · Version 1.0

The short version

You are booking a whole private villa with its own pool, from a small Thai company, for dates you choose. Today you pay only a reservation deposit — 3,000 to 10,000 Thai Baht depending on how long you are staying. That deposit is part of the price of your stay, not an extra fee. It comes off the balance, which you pay by card, through a link we send you, ten days before you arrive.

If you cancel, we keep the deposit — it is what takes the villa off sale for your dates. It is also the absolute maximum you can lose: we will never send you a bill for the rest of the stay, and if you have already paid the balance we give the balance back in full. Three things still get your money back: we re-let your villa for your dates — you get the nights we sell (clause 9.7); serious illness, a death in the family or a visa refusal — full refund or new dates, your choice (clause 9.8); you show our loss was smaller — we refund the difference (clause 5.6). And if we ever cancel on you, for any reason at all, you get 100% back. No exceptions, no conditions.

One other sum to know about: a refundable security deposit is taken when you arrive, agreed with you in writing beforehand, and returned after you leave once the villa has been checked (clause 5.7).

This summary is here so you can read the important part in thirty seconds. It is not the contract. The numbered clauses below are.

1. Who you are booking with

1.1 The company. Your contract is with:
Legal name Harmony Life Samui Co. LTD
Registered address 23/573, Moo 4, Bo Phut Subdistrict, Koh Samui 84320, Surat Thani Province, Thailand
Thai company / tax identification number 0845567021090
Represented by Robert Szymański (Instagram: @robert_samui)
Website https://www.harmonylife.asia
E-mail hello@harmonylife.asia (general) · robert@harmonylife.asia (owner, and privacy requests)
Telephone +66 80 876 8276
WhatsApp — guest care Kacper Szewczak: https://wa.me/message/LG2JQHFUT3IOI1

Throughout this document, "we", "us" and "our" mean Harmony Life Samui Co. LTD. "You" and "your" mean the person named on the booking.

1.2 Who you speak to. Kacper Szewczak is your point of contact before, during and after your stay, on WhatsApp or by e-mail. Robert Szymański runs the business and answers e-mail personally. The person who replies to your messages is the person who meets you at the gate.

1.3 Languages. This website and these terms are published in Polish, English, German and French. You may write to us in any of those four languages.

1.4 Who can book. The person making the booking (the "lead guest") must be at least 18 years old, must be one of the people actually staying, and is responsible to us for the whole booking and for everyone in the party.

1.5 We sell accommodation only. We do not sell, arrange or resell flights, airport transfers, tours, boat trips, car or scooter hire. Your booking is not a package holiday within the meaning of Directive (EU) 2015/2302 or of any equivalent national law. If Kacper helps you find a transfer or a scooter, he is doing you a favour: that is a separate contract between you and that provider, at their price, and we take no responsibility for it (see clause 16.5).

2. What you are booking

2.1 The property. Harmony Life One is a complex of nine private villas in Bo Phut, Koh Samui, each with its own private pool:

  • Eight two-bedroom villas — maximum 4 guests each
  • One three-bedroom villa — maximum 6 guests

2.2 You book the whole villa. Each villa is self-contained and is yours alone for your dates. You do not share it with other guests.

2.3 You book a villa type, not a specific villa. The eight two-bedroom villas are built to the same layout and are equivalent to each other. We allocate the individual villa. If you have a preference, tell us and we will do what we can, but we cannot guarantee a particular one.

2.4 Photographs. The photographs on our website are of these villas. Furnishings and planting change over time, and the three-bedroom villa is not identical to the two-bedroom ones.

2.5 Stay length and timing.

  • Check-in: from 15:00 on your arrival day
  • Check-out: by 10:00 on your departure day
  • Minimum stay: 7 nights
  • How far ahead you can book: up to 12 months

The same calendar day can be one guest's departure and the next guest's arrival — that is why departure is early and arrival is later.

2.6 What is included in the price. The price we agree with you covers:

  • Wi-fi throughout the villa
  • Cleaning twice a week
  • Bed linen
  • Towels
  • Toiletries
  • The private pool — its use, and all of its maintenance

2.7 What is not included. Nothing. The price we agree with you in writing is the whole price of your stay. There is no cleaning charge, no extra-guest charge, no service charge, no linen charge, no late check-out charge and no booking fee — and under clause 4.5 we cannot invent one later, because anything we did not tell you about in writing before you paid your deposit is something we will not charge.

Two things that are not charges, but are worth naming here so nothing surprises you: the refundable security deposit taken on arrival, which is your money and comes back to you (clause 5.7), and anything you buy from someone else while you are here — food, transport, tours, scooter hire — which you pay to them, not to us (clause 16.5).

3. How a booking is made

3.1 Step one — we agree the price. We do not publish a rate card. You tell us your dates and your party, and we quote you a total price for the stay by e-mail or WhatsApp. You will always know the full total before you are asked to pay anything.

3.2 Step two — you choose your dates on the website. The calendar shows genuine availability from our own booking database. If a date is greyed out, it is genuinely taken. We do not use countdown timers, "only 1 left" banners or "3 people are viewing this villa" messages, and we never will.

3.3 Step three — your details and these terms. You give us the guest name, an e-mail address, your dates, the villa type and the number of guests. A phone number and a note to us are optional. Before you can continue you must tick a box confirming you have read these terms. We keep a record of which version of these terms you accepted and when (see clause 21.4).

3.4 Step four — your dates are held. The moment you press the payment button, your dates are taken out of the calendar and held for you for 35 minutes, free of charge, before you even reach the payment page. If you do not complete payment within that time, the hold expires by itself and the dates go back on sale. Nothing is charged.

If you would rather ask questions before paying anything, message us: we can hold dates for 48 hours with no card and no commitment.

3.5 Step five — you pay the deposit. You are taken to a secure payment page hosted by Stripe. The button you press to place your order is labelled to make clear that pressing it obliges you to pay. Directly above it you will see your villa, your dates, the number of guests, the total price of the stay, the deposit due today, and the balance and the date it falls due. We also say plainly, right above that button, that the deposit is not refunded if you cancel.

3.6 Step six — the contract is made. A binding contract between you and us comes into existence when your deposit payment succeeds. Until that moment nothing is committed on either side.

3.7 What you receive. Stripe e-mails you a payment receipt within about a minute. We separately send you a confirmation containing your booking reference, your villa and dates, the deposit paid, the balance due and the date we will charge it, the cancellation rules in clause 9, and a full copy of these terms. That e-mail is your durable record of the contract — it is yours to keep, save and print, and we would rather you did. Please keep your booking reference and quote it in any message to us. Within 24 hours we also write to you personally with directions and practical information, and about two weeks before you travel we send arrival details and a number for the day itself.

3.8 If payment fails or the hold expires. Nothing is charged, the dates are released, and you are free to try again. If a payment fails but money leaves your account, tell us immediately — that is an authorisation hold placed by your own bank, which your bank releases, and we will help you chase it.

3.9 Obvious mistakes. Very occasionally a price or an availability entry is plainly wrong — a decimal in the wrong place, a villa shown free that is not. If that happens we will tell you as soon as we notice, we will not hold you to the error, and we will refund everything you have paid in full. You may of course also accept the corrected booking if you want it.

3.10 We may decline a booking. We may refuse a booking, before or after the deposit is taken, if the dates are no longer available, if we reasonably believe the booking is fraudulent, if the party size exceeds the villa's capacity, or if the booking is plainly for a party or event (clause 13.4). If we decline, you get a 100% refund and you owe us nothing.

4. Price, currency and tax

4.1 The total price is agreed with you individually. We confirm it in writing before you pay, we display it on the payment summary above the pay button, and we repeat it in your confirmation. If you did not see a total price before you paid, tell us and we will refund the deposit in full on request.

4.2 Currency. Your card is charged in Thai Baht (THB). The THB figure we show you is the exact amount we take. Your bank or card issuer converts it into your own currency at its own exchange rate and may add its own foreign-transaction fee. We do not set, receive or control that rate or that fee, so your statement may differ from our figure by a percent or two. Any amount shown on our site in euro, złoty or another currency is an indication only and is never the amount charged.

4.3 Tax. All prices are in Thai Baht. Harmony Life Samui Co. LTD is not registered for Thai Value Added Tax. No VAT is added to your price, no VAT is contained within it, and we cannot issue a Thai tax invoice — so please do not plan on reclaiming Thai VAT on this stay, because there is none to reclaim. We issue a written receipt for every payment we receive, and Stripe issues its own receipt as well. The number 0845567021090 in clause 1.1 is our company tax identification number; it is not a VAT number and should not be used as one.

4.4 Local and tourist fees. If Thai national or local authorities introduce a tourist levy or similar charge that applies to your stay, we will tell you about it in advance and in writing. We do not add mark-ups to such charges.

4.5 Nothing else is payable. If we did not tell you about a charge in writing before you paid your deposit, we will not charge it. That covers cleaning charges, extra-guest charges, service charges, late check-out charges and anything else. This is a promise, not a formality.

4.6 What appears on your bank statement. Your card statement will show HARMONY LIFE SAMUI. If you see something you do not recognise, please message us before you open a dispute with your bank — we can usually explain or fix it the same day, and a dispute takes weeks.

4.7 How you can pay. Card (Visa, Mastercard and the other card brands Stripe supports), Apple Pay and Google Pay, for both the deposit and the balance. Bank transfer is available on request — ask us. European cards will normally go through your bank's 3-D Secure check.

4.8 We never see your card. Card details go directly from you to Stripe. We never receive, see or store your card number. We store only the Stripe reference numbers we need in order to match your payment, refund it, and prove it was made.

5. The reservation deposit — exactly what it is

5.1 How much. The deposit depends on the length of your stay:

Length of stay Reservation deposit
Up to 7 nights THB 3,000
8 to 14 nights THB 5,000
15 to 21 nights THB 7,000
22 nights or more THB 10,000

5.2 Why it goes up with the length of the stay. A longer reservation takes a villa off sale for longer, so a late cancellation costs us more. The deposit scales with the risk rather than with the price. It is a deliberately small fraction of any stay of seven nights or more.

5.3 What the deposit is. It is an advance part-payment of the price of your stay. It is credited in full against your total. If your stay costs THB 62,000 and you paid THB 5,000 today, the balance we charge ten days before you arrive is THB 57,000. The total does not change because you paid a deposit.

5.4 What the deposit is not.

  • It is not an extra fee, a booking fee or an administration charge.
  • It is not a damage or security deposit. We are not holding it against breakages. A separate refundable security deposit is taken on arrival, and clause 5.7 sets out exactly how that one works.
  • It is not a penalty or a cancellation charge. If you cancel we keep it (clause 9.3), but not as a sanction: it covers the real loss of holding the villa off sale, and it can never exceed that loss (clause 5.6). It is refunded in the circumstances in clauses 9.6, 9.7 and 9.8, and always in full if we cancel (clause 10.1).

5.5 How the payment is classified in law. This is dry, but it protects you, so it is written out rather than left to a default rule:

  • Under Thai law (which governs this contract — see clause 20), the deposit is paid as earnest, มัดจำ, within the meaning of section 377 of the Civil and Commercial Code, securing the booking, and it is credited in full against the price when the stay goes ahead.
  • If you are a consumer in Poland: the payment is a zaliczka on the price. It is not a zadatek within the meaning of art. 394 of the Kodeks cywilny, and the parties expressly exclude the application of art. 394 k.c. to this contract. It is not security for performance and it is not a kaucja. Neither the automatic-forfeiture rule nor the double-repayment rule of art. 394 applies. Only clauses 9 and 10 govern what happens to it.
  • If you are a consumer in France: the payment is an acompte, imputed in full against the price. It is not arrhes; the parties expressly exclude the qualification of arrhes and the double-restitution regime of art. L. 214-1 of the code de la consommation. In exchange, and unlike a normal acompte, the deposit is the only sum you can ever owe us if you cancel (clause 9.4).
  • If you are a consumer in Germany: the payment is an Anzahlung auf den Gesamtpreis. It is neither a Draufgabe (§ 336 BGB) nor a Reugeld (§ 353 BGB) nor a Kaution.

5.6 You may always show us that we lost less. Wherever you live: if we keep your deposit under clause 9.3 and you can show that we suffered no loss at all, or a materially smaller loss than the amount we kept, we will refund the difference. You do not need a lawyer to raise this — just write to us. (For German guests this reflects a right you have under § 309 Nr. 5 b) BGB; we extend it to everybody because it is fair.)

5.7 The security deposit taken on arrival. Separately from the reservation deposit, we take a refundable security deposit when you arrive. It is not part of the price of your stay and it is not income to us. It is your money, held while you are here.

  • The amount is agreed with you and confirmed in writing before you arrive, so you know it before you travel. We will never spring a figure on you at the door.
  • It is returned after check-out, once the villa has been checked, less only the documented cost of any damage you or your party caused — assessed exactly as clause 14.3 requires: photographs, the real cost of repair or replacement, no fixed penalties, nothing for ordinary wear and tear.
  • If nothing is damaged, you get all of it back. That is the normal outcome.
  • it is THB 10,000, and it is returned in full within 7 days of check-out, less only the documented cost of any damage you caused

6. The balance of the stay price

6.1 How much. The balance is your agreed total price minus the deposit you have already paid.

6.2 When you pay it. Ten days before your arrival date. We e-mail you a few days beforehand so it does not arrive as a surprise.

6.3 How you pay it. By card, through a secure Stripe payment link that we e-mail to you. It is the same process as the deposit: Stripe's page, your card, and we never see the number (clause 4.8). The balance is charged in Thai Baht (clause 4.2), and we add no card fee, no service charge and no currency mark-up of any kind. If your card will not work from where you are, tell us and we will find another way in good time.

You do not pay the stay price at the villa, and not in cash. The only money that changes hands on arrival is the refundable security deposit in clause 5.7.

6.4 Bank transfer instead. If you would prefer to settle by bank transfer, ask us and we will send details. We will never send you new bank details out of the blue, and we will never ask you to change payment details by e-mail or WhatsApp at short notice. If you receive a message like that, it is not from us — call us on +66 80 876 8276 before you send anything.

6.5 If the balance is not paid. If the balance is still unpaid after its due date, we write to you and try to sort it out — cards fail, e-mails go to spam, and none of that is a reason to lose a holiday. We will never cancel a booking over an unpaid balance without contacting you first. If we cannot reach you or cannot agree a solution, we may treat the booking as cancelled by you at that point (clause 9.3) and re-let the villa. We will never pursue you for the balance of a stay you did not take up — see clause 9.4.

7. There is no 14-day cooling-off period — and why

7.1 The position. This is a contract for holiday accommodation for a specific, agreed period. The 14-day right of withdrawal that applies to most things you buy online does not apply to your booking. That is the law, not our policy:

  • Article 16(l) of Directive 2011/83/EU (the Consumer Rights Directive), implemented in
  • Poland as art. 38 ust. 1 pkt 12 ustawy o prawach konsumenta,
  • Germany as § 312g Abs. 2 Nr. 9 BGB,
  • France as art. L. 221-28, 12° du code de la consommation.

7.2 What you have instead. Your rights are the ones in clause 9. The deposit does not come back when you cancel — but it is deliberately a small fraction of the price of the stay (clause 5.1), it is the absolute ceiling on what you can lose (clause 9.4), it comes back for any nights we manage to re-sell (clause 9.7), it comes back in full in the serious situations in clause 9.8, and it comes back to the extent it exceeds our real loss if you show us (clause 5.6). On top of that we move your dates once, free of charge (clause 8.2).

7.3 We will not pretend otherwise. You will not find "14-day returns", "cooling-off period" or anything similar anywhere on our site, in any language. If you ever see such a claim on a page of ours, it is an error — tell us, and we will honour whichever position is more favourable to you.

8. Changing your booking

8.1 Ask us first, always. If your plans move, message Kacper before you cancel anything. Moving dates is often easier for everyone than cancelling.

8.2 Date changes. We move your dates once, free of charge, if you ask more than 30 days before arrival and the new dates are available. There is no change fee and your deposit carries over untouched. If the new dates cost more than the old ones, you pay the difference; if they cost less, we reduce your total by the difference — it works both ways. We tell you the new total in writing before anything is confirmed, and nothing changes until you agree to it.

A second change, or a change asked for inside the 30-day window, is not something we can promise, but it is always worth asking: if the villa can be re-let we will usually find a way.

8.3 Changes to the number of guests. Tell us if your party changes. You cannot exceed the villa's maximum (clause 13.2). Adding guests may change the price; we will tell you the new total before you commit.

8.4 Changes we make. We will not change your villa type, your dates or your price after your booking is confirmed. If something forces us to (for example serious damage to a villa), clause 10 applies and you are protected in full.

9. Cancelling — by you

9.1 How to cancel. Write to hello@harmonylife.asia or message Kacper on WhatsApp, quoting your booking reference. Your cancellation takes effect from the moment your message reaches us — not from when we reply. We will send you a written cancellation confirmation with a cancellation reference, so you have proof.

9.2 There is no free-cancellation window. As of 16 August 2026 we no longer operate a deadline before which cancelling is free. The deposit reserves your dates from the moment you pay it, and from that moment it is not refunded if you cancel, subject to clauses 9.6, 9.7 and 9.8. We say this on the booking page, above the payment button, before you pay anything. Bookings paid for before that date keep the old rules, including the 30-day free-cancellation window.

9.3 The policy.

  • Cancel, or do not turn up → we keep the deposit, however long there is until your arrival, subject to clauses 9.6, 9.7 and 9.8.
  • Nothing else is charged on top — no admin fee, no processing fee, no card fee. The deposit we keep is the whole of what we can claim from you.
  • Instead of cancelling, you can move your dates once, free of charge, under clause 8.2. We would rather move your stay than keep your money.

9.4 The deposit is the most you can ever lose. This is the important sentence in this document. We will never invoice you for the balance of a stay you cancelled. We will never send a debt collector after you. We charge no cancellation fee, no administration fee and no processing fee on top. Whatever happens, your total exposure is the deposit shown in clause 5.1 — between THB 3,000 and THB 10,000.

And if you have already paid the balance and then cancel, we refund the balance in full. We keep the deposit and nothing more.

9.5 If you cancel late, we do not also charge a no-show fee. Keeping the deposit is the whole of our remedy. It is not added to anything else.

9.6 If we lose nothing, you should not lose anything. See clause 5.6 — you may always show us that our loss was nil or smaller than the deposit, and we will refund accordingly.

9.7 If we re-let your villa. If we re-let your villa to someone else for all or part of your dates, we refund your deposit in proportion to the nights we re-let — even if you cancelled inside the 30-day window, and even if you cancelled the day before you were due to arrive. If we re-let every night, you get the whole deposit back. You do not have to ask, chase or argue: we check, and we refund what the re-letting covers. We would rather hand your money back than be paid twice for the same nights.

9.8 Serious illness and similar. If you, or someone travelling with you, cannot come because of serious illness, injury, a death in the family, or a refused visa, write to us and send us something that evidences it — a doctor's note, a death certificate, the consular refusal letter. We will refund your deposit, or move your dates, whichever you prefer. We would rather keep a guest than keep a deposit. Please do not feel you have to make a case: send us the facts and we will be straightforward with you.

9.9 Leaving early. If you leave before your departure date, we cannot refund the unused nights. This is the reason for clause 9.11.

9.10 Reasons beyond your control. We would rather be straight with you than kind on paper: outside the situations in clause 9.8, a cancellation you make because your flight was cancelled or your plans collapsed is still a cancellation under clause 9.3. Those things are painful and they are not your fault, but they are not ours either, and a nine-villa business cannot carry that risk for every guest. Clauses 9.7 and 9.8 are where we do carry it, and they are real.

9.11 So please take travel insurance. A policy that covers cancellation, curtailment, medical treatment in Thailand and your belongings costs a fraction of your stay and covers exactly the gap described in 9.10. We do not sell insurance, we earn nothing from recommending it, and we have no interest in this beyond your peace of mind.

10. Cancelling — by us

10.1 The promise. If we cancel your booking, or we cannot give you the villa you booked, for any reason whatsoever — you get 100% of everything you have paid us back. Always. No conditions, no deductions, no exceptions, no "unless". That means the deposit, and the balance too if you have already paid it. This applies whether the reason is our fault, a burst pipe, a storm, a double-booking, or anything else. It applies to force majeure too (clause 17). And you owe us nothing further.

10.2 We will also try to fix it, not just refund it. If we can put you in another of our villas of the same or better standard for your dates, we will offer you that first, at no extra cost to you. You are free to say no and take the refund instead.

10.3 We do not "overbook". Our calendar reflects real inventory in a single database. We do not sell the same villa twice deliberately, and we have deliberately removed the second booking engine that once made it possible by accident.

10.4 If the fault is ours, the refund is not the end of it. A refund puts you back where you started; it does not pay for the flight you have already bought. So if we cancel for a reason within our control, we will help you find comparable accommodation on the island, and clause 16.2 continues to apply in full: you can claim from us the loss you suffer as a foreseeable result of our failure. We do not hide behind clause 10.1 as though giving back your own money settled everything.

10.5 We do not cancel to re-let at a higher price. We will not cancel your confirmed booking in order to sell your villa to someone else for more money. If we ever did, clause 10.1 and clause 16 would both apply and you would be entitled to your losses as well as your money.

11. Refunds — how and when

11.1 Same card, same currency. Refunds go back to the same card you paid with, in Thai Baht, through Stripe. We cannot refund to a different card or to a bank account, because that is how card refunds work — not because we would prefer not to.

11.2 Timing. We start the refund within 5 working days of confirming your cancellation, and normally much sooner. After that it is your bank's timing, not ours: card refunds usually appear within a further 5 to 10 working days. If it has been longer than that, tell us and we will send you the Stripe refund reference so your bank can trace it.

11.3 Exchange-rate differences. We refund the exact number of Thai Baht you paid. If your currency has moved since you paid, the amount landing in your account may be slightly different from what left it. That difference is your bank's exchange rate. We cannot control it, we do not profit from it, and it is not a deduction by us.

11.4 Nothing is deducted. We do not deduct payment-processing costs, bank charges or an administration fee from a refund. When we say 100%, we mean 100%.

11.5 Written proof. Every cancellation gets a written confirmation with a cancellation reference, and every refund gets a refund confirmation. Keep them.

12. Arrival, departure and registration

12.1 Times. Check-in from 15:00. Check-out by 10:00.

12.2 Earlier or later. If the villa is empty the night before you arrive, you can check in early at no charge. If it is empty the night you leave, you can stay on later in the day, also at no charge. Just ask — ideally a day or two ahead, so we can have the villa ready for you.

If the villa is occupied either side of your stay, early check-in and late check-out are not possible at all: it has to be cleaned and prepared between guests, and that is what the gap between 10:00 and 15:00 is for. There is never a charge for either. It is free when we can do it, and unavailable when we cannot — we will not sell you an hour.

12.3 Tell us your arrival time. Please tell us roughly when you expect to arrive, and message us if your flight slips. Someone meets you and hands over the keys in person — there is no key box and no empty house. If you will land late at night, tell us in advance and we will arrange it; if we do not know you are coming at 03:00, nobody will be waiting.

12.4 Passports — a legal requirement, not a formality. Thai law (section 38 of the Immigration Act B.E. 2522) requires anyone providing accommodation to a foreign national to notify the local immigration authority within 24 hours of arrival. We must therefore take passport details for every guest in your party on arrival. This is not optional for us and it is not optional for you. We use the details only for that notification and for our own guest register, and we handle them as described in our Privacy Notice.

12.5 Guest register. We keep a guest register as Thai law requires. It records who stayed and when.

13. House rules and your responsibilities

These are short, and none of them is a trap.

13.1 Treat the villa as you would a friend's home. That is genuinely the whole spirit of this section.

13.2 Maximum occupancy is a hard limit. Four guests in a two-bedroom villa, six in the three-bedroom villa. The number of people sleeping in the villa may never exceed that number. It is a safety limit, not a pricing device. If more people turn up than were booked, we may refuse them entry or ask you to leave, and clause 13.9 applies.

Children under 3 do not count towards the maximum. A cot is available on request, free of charge — tell us when you book and it will be made up before you arrive.

13.3 Visitors. Daytime visitors are welcome — just tell us in advance who is coming. We are not being officious: we keep a guest register, and neighbours notice cars. Anyone staying the night must be named on the booking. Nobody who is not on the booking may sleep in the villa, whatever the total number of people (clause 13.2).

13.4 No parties or events. The villas are for holidays, not for parties, celebrations with outside guests, filming, commercial photography or any event. A booking made for a party will be cancelled, before or on arrival, under clause 3.10 or 13.9.

13.5 Noise and quiet hours. These are private villas close to neighbours who live here all year. Quiet hours are 22:00 to 07:00 — please keep noise down during them, especially outdoors and around the pool. Music outside after 22:00 carries a very long way here.

13.6 The pool. Every villa has a private pool. There is no lifeguard. You use the pool at your own risk, and children must be supervised by an adult at all times — this is the single most important line in this document for anyone travelling with young children. Please do not dive, do not swim after drinking, and do not use the pool at night if it is unlit.

13.7 Smoking. No smoking inside the villas — that includes the bedrooms, the living area and the bathrooms. Smoking outdoors is fine, and an ashtray is provided on request: ask Kacper and he will bring you one. Nothing is charged for smoking outdoors. If smoking indoors causes damage or requires specialist cleaning, clause 14 applies in the ordinary way — the documented actual cost, nothing more, and never a fixed penalty.

13.8 Pets. We do not accept pets, of any kind or size, in any of the villas. Please tell us before you book if that is a problem, so that nobody is disappointed at the gate. If you travel with an assistance animal, write to us before booking and we will talk it through with you properly.

13.9 Illegal activity, and our right to end a stay. Illegal drugs are illegal in Thailand and are not tolerated in the villas under any circumstances. We may end a stay immediately, without refund, only where there is serious misconduct — illegal activity, deliberate damage, threatening or abusive behaviour towards our staff or neighbours, a party in breach of 13.4, or a serious and repeated breach of these rules after we have asked you to stop. We will not use this clause for anything trivial, and where the situation allows it we will warn you first.

13.10 No sub-letting. You may not re-let, sub-let, sell or advertise your booking to anyone else.

13.11 Security. Please lock the villa when you go out and use the safe if one is provided. See clause 16.4 about valuables.

13.12 On departure. Please leave the villa reasonably tidy, take your rubbish out, and return the keys. We do not expect you to clean — that is our job.

14. Damage, breakages and the condition of the villa

14.1 Accidents happen and we are grown-ups about it. A broken glass, a chipped plate, a stained towel — tell us and forget it. We do not charge for ordinary wear and tear or minor accidental breakages, and we do not take them out of your security deposit either.

14.2 What you are responsible for. You are responsible for damage or loss caused deliberately, recklessly or through serious carelessness, by you or by anyone in your party or anyone you let into the villa. That includes damage to the pool equipment, the air conditioning and the furniture.

14.3 How we handle it. If something significant is damaged, we will tell you as soon as we find it, show you photographs, and give you a written figure based on the actual cost of repair or replacement — not a fixed penalty. We will not charge you more than it actually costs us, and we will not charge you at all for something you did not cause.

14.4 Which deposit this comes out of. Not your reservation deposit: that is part of the price of your stay and is never security for damage (clause 5.4). Damage is settled against the refundable security deposit described in clause 5.7 — returned after check-out once the villa has been checked, less only what clause 14.3 documents. If nothing is damaged, the whole of it comes back to you. If the damage costs less than the deposit, you get the rest back; we do not round up, and we do not keep the balance "for the trouble".

14.5 Tell us about problems while you are there. If something is broken, missing or not working, message Kacper straight away. We can almost always fix it the same day. We cannot fix something we only learn about from a review three weeks later — and clause 15 explains why that matters to your rights as well.

15. If something is wrong with your stay

15.1 Tell us at the time. Please raise any problem with Kacper while you are still at the villa. That is not a formality — it is how we can actually put it right, whether that means a repair, a replacement, or moving you to another villa.

15.2 If we cannot fix it. If something significant about the villa is not as described and we cannot fix it within a reasonable time, we will agree a fair reduction of the price with you, or offer you another villa. If it is serious enough to spoil the stay and we cannot solve it, you may end the stay and we will refund the nights you did not use.

15.3 Your legal rights are unaffected. Nothing in this clause takes away any right you have under the mandatory consumer law of your own country (see clause 20.2). Raising a problem with us first does not stop you from complaining later.

16. Our responsibility to you

We would rather write this honestly than hide behind a wall of exclusions.

16.1 What we never limit. We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit. No sentence anywhere in this document should be read as trying to.

16.2 What we are responsible for. We are responsible for providing the villa you booked, for the dates you booked, in the condition described, and for taking reasonable care of you while you are our guest. If we fail at that, we are responsible for the loss you suffer as a foreseeable result.

16.3 What we are not responsible for. We are not responsible for loss that was not foreseeable, for your business losses, or for things that have nothing to do with us — the weather, sea and beach conditions, jellyfish, the state of the roads, power or water interruptions caused by the island's utilities, building work on land we do not own, flight delays, or the actions of other people.

16.4 Your belongings. We are not automatically responsible for your money, valuables, documents or luggage. Please use the safe and please insure your things. If they are lost or damaged because of our fault, we are responsible — this clause is not a blanket excuse.

16.5 Anything a third party provides. If we point you towards a transfer driver, a scooter hire, a boat trip, a massage or a restaurant, we are doing you a favour. Your contract for that service is with them, at their price and on their terms, and we are not responsible for how it goes.

16.6 The overall limit. Except for the matters in clause 16.1, and except where the law does not permit such a limit, our total responsibility to you arising out of your booking is limited to the total price of your stay.

16.7 Mandatory law wins. If the consumer law of your own country gives you more than this clause does, that law applies and this clause does not reduce it (see clause 20.2).

17. Events outside anyone's control

17.1 What this means. Events outside our reasonable control include: extreme weather, storms and flooding; earthquake or tsunami; fire; epidemic or pandemic and the public-health measures taken in response; war, terrorism or civil unrest; government action, border closures and travel bans; failure of public utilities or telecommunications; and strikes affecting people other than our own staff.

17.2 If such an event stops us providing the villa. Clause 10.1 applies without change: you get 100% of everything you have paid back, and you owe us nothing. We do not hide behind force majeure to keep your money. We will tell you as soon as we know.

17.3 If such an event delays or disrupts part of your stay. We will tell you what is happening, do what we reasonably can to reduce the effect on you, and — if a material part of your stay is lost — agree a fair reduction with you.

17.4 If such an event stops you travelling. We have to be honest: a cancelled flight or a closed border on your side is still a cancellation by you under clause 9.3, unless clause 9.8 applies to your situation. Clause 9.7 may still give you part of your deposit back if we re-let the dates. Beyond that, this is exactly the risk that travel insurance exists to cover (clause 9.11), and it is why we recommend it in plain terms rather than in small print.

18. Complaints, and how to raise one

18.1 Talk to us first — it usually works. Write to hello@harmonylife.asia, call +66 80 876 8276, or message Kacper Szewczak on WhatsApp: https://wa.me/message/LG2JQHFUT3IOI1. Quote your booking reference. If you would rather go straight to the owner, write to robert@harmonylife.asia.

18.2 What we commit to. We acknowledge every complaint within 3 working days, and we give you a full, substantive reply — and wherever we can, a resolution — within 14 days. If we need longer because we are still investigating, we will tell you why and when to expect an answer, before the 14 days are up rather than after.

18.3 Please come to us before your bank. If you think a charge is wrong, message us first. We can look at it the same day. A card dispute takes weeks, and if it turns out to be a misunderstanding, everybody has lost time. This is a request, not a condition: your right to dispute a card payment with your own bank is yours and nothing here restricts it.

18.4 Alternative dispute resolution — the honest position. We are not a member of any alternative dispute resolution or arbitration scheme, and we are not going to claim otherwise. The EU's online dispute resolution platform closed in July 2025 and no longer exists; you will not find a link to it here.

18.5 Free help if you are an EU or EEA consumer. If we cannot resolve something between us, you can get free, independent advice from the European Consumer Centre (ECC-Net) in your own country. They are an advisory network, not a body we have submitted to, and they can help you understand your options and correspond with us.

18.6 Nothing here stops you going to court. See clause 20.3.

19. Your personal data

We collect only what we need to take your booking and give you your stay. Everything — what we collect, why, who processes it for us, where it goes, how long we keep it, and the rights you have over it — is set out in our Privacy Notice, published alongside these terms in all four site languages.

Three things worth knowing here: we never see or store your card number (clause 4.8); we do not sell your data, run advertising trackers or build profiles of you; and the passport details we are legally required to take on arrival are used only as clause 12.4 describes.

If you want to see, correct or delete the data we hold about you, write to robert@harmonylife.asia. That address reaches the owner directly, and he answers data requests himself.

20. Which law applies, and where a dispute is heard

20.1 Governing law. Your contract is with Harmony Life Samui Co. LTD, a company incorporated in Thailand, and concerns accommodation provided in Thailand. It is governed by Thai law.

20.2 But your own consumer protections still apply. If you are a consumer resident in the European Union or the EEA, this choice of Thai law does not take away the protection of the mandatory consumer-protection rules of the country where you habitually live — in particular the rules on unfair contract terms. Those rules continue to apply to you in full, alongside Thai law. If any clause in this document conflicts with them, those rules win and the clause does not apply to you.

20.3 Where a dispute is heard. You may always bring proceedings against us in the courts of the country where you live. If we ever need to bring proceedings against you, we will do so only in the courts of the country where you live. Nothing in these terms requires you to go to arbitration, and nothing requires you to travel to Thailand to enforce your rights. We have deliberately not written a "Thai courts only" clause, because it would be unfair, unenforceable, and a bad-faith way to treat someone who has paid us in advance.

20.4 Thai consumers. If you are resident in Thailand, Thai law and the Thai courts apply in the ordinary way, and your rights under the Consumer Protection Act B.E. 2522 and the Unfair Contract Terms Act B.E. 2540 are unaffected by anything in this document.

20.5 European standards, voluntarily. We are a Thai company and the EU Consumer Rights Directive does not bind us as a matter of contract. We have nevertheless written these terms and our booking pages to meet its information standards — the total price before you pay, the deposit terms, the cancellation terms, and the withdrawal-rights position in clause 7 — because that is the standard our European guests are entitled to expect.

21. Changes to these terms

21.1 Your booking is governed by the version you accepted. We can update these terms for future bookings at any time, but the version you ticked and accepted is the version that governs your stay. We will not change your deposit, your price or your cancellation terms after you have booked.

21.2 If we ever need to change your terms mid-booking, for example because the law changes, we will tell you in writing, explain why, and — if the change is to your disadvantage — give you the choice of cancelling with a full refund of everything you have paid instead.

21.3 Where to find the current version. The current version, with its effective date, is always published at https://www.harmonylife.asia. Older versions are kept; ask us for one and we will send it.

21.4 We keep proof of what you agreed. When you accept these terms we record which version you accepted, in which language, and when. If you ever want that exact version sent to you, ask and we will e-mail it. This protects you as much as it protects us.

22. Other terms

22.1 The whole agreement. Your contract with us consists of: these terms, the price and dates we agreed with you in writing, and your booking confirmation. Nothing said informally overrides them — but if one of us promised you something in writing by e-mail or WhatsApp, we will honour it.

22.2 If a clause is invalid. If a court finds any clause unenforceable, the rest of these terms continue to apply.

22.3 If we do not enforce something. If we do not insist on a right straight away, we do not lose it — and equally, letting something go once is not us reserving the right to be difficult about it later.

22.4 Transfers. You may not transfer your booking to someone else without our written agreement (clause 13.10). We may transfer our rights and obligations if the business changes hands, but only where your rights under this contract are not reduced.

22.5 Other people. Only you and we can enforce this contract. Everyone in your party has the benefit of the stay, and the lead guest is responsible for them.

22.6 Languages. These terms are published in Polish, English, German and French. The version in the language of the site you booked on is the version that governs your contract. If a translation is ambiguous, and if you are a consumer, we will apply whichever reading is more favourable to you.

22.7 Notices. Written notice to us means an e-mail to hello@harmonylife.asia or a WhatsApp message to the number in clause 1.1. Written notice to you means an e-mail to the address on your booking.

23. Contact, in one place
Company Harmony Life Samui Co. LTD
Address 23/573, Moo 4, Bo Phut Subdistrict, Koh Samui 84320, Surat Thani Province, Thailand
Thai tax ID 0845567021090 (not a VAT number — see clause 4.3)
Telephone +66 80 876 8276
E-mail hello@harmonylife.asia
Owner Robert Szymański — robert@harmonylife.asia
Privacy and data requests robert@harmonylife.asia
Guest care Kacper Szewczak — https://wa.me/message/LG2JQHFUT3IOI1
Website https://www.harmonylife.asia

Version 1.0 · Effective from 12 August 2026